Your Guarantee
100% satisfaction - or your money back
Ever bought an instrument online and found that is was good but just not what you were looking for? We know from experience that the only way to ensure something as personal as an instrument is right for you is by having the time to trial it in the comfort at your own home and playing at local music sessions.
We’re so confident that you’ll be happy with the performance of our whistles that we give you a full 60 days to try them at home. If you’re not 100% satisfied you can send it back, the only thing you have to pay is the return postage.
A lifetime of support and service backed by a 10 Year Guarantee
Because we have supreme confidence in the design and manufacture of our whistles, they come with a Lifetime Guarantee, this provides for repair or replacement in the case of defective materials or workmanship or a minimum of 10 years. Damage caused by abuse or misuse of the instrument is not covered. Any unauthorised repairs or modifications render the limited lifetime warranty void. Plus if, for whatever reason your whistle problem is not covered by our warranty, please do contact us anyway we’ll always be there for you. The warranty applies to the original purchaser of the goods and is not transferrable. Anyone purchasing on-line will automatically be added to our database, your email being proof of purchase. If you bought your whistle from a shop you will need to register your whistle to qualify for the 10 year guarantee. To do this email (link) us with the serial number included with your whistle and we will add you to our database.
Its a small world
There is no catch, it doesn’t matter where you live we pay the postage!
Complete whistles come with Free 1-2 days fast shipping (Expedited-DHL/FedEx/UPS) ANYWHERE IN THE WORLD.
Transit times are in working days and are based on deliveries to major cities. The 1-2 day service is available to most places such as USA, Canada and Europe. However for some locations such as Australia only a 3-4 day service is available.
Other items are sent using standard post which usually takes 5 to 10 days for international orders. Orders within the UK and the rest of Europe are normally delivered more quickly. If you need your purchase fast please select expedited courier service at checkout, it is a good deal as the price you pay is subsidised.