Your Guarantee
100% satisfaction - or your money back
Ever bought an instrument online and found that is was good but just not what you were looking for? We know from experience that the only way to ensure something as personal as an instrument is right for you is by having the time to trial it in the comfort at your own home and playing at local music sessions.
We’re so confident that you’ll be happy with the performance of our whistles that we give you a full 60 days to try them at home. If you’re not 100% satisfied you can send it back for a full refund minus the postage cost that we paid to send it to you. (maximum £12)
A lifetime of support and service backed by a 10 Year Guarantee
Because we have supreme confidence in the design and manufacture of our whistles, they come with a Lifetime Guarantee, this provides for repair or replacement in the case of defective materials or workmanship or a minimum of 10 years. Damage caused by abuse or misuse of the instrument is not covered. Any unauthorised repairs or modifications render the limited lifetime warranty void. Plus if, for whatever reason your whistle problem is not covered by our warranty, please do contact us anyway we’ll always be there for you. The warranty applies to the original purchaser of the goods and is not transferrable. Anyone purchasing on-line will automatically be added to our database, your email being proof of purchase. If you bought your whistle from a shop you will need to register your whistle to qualify for the 10 year guarantee. To do this email (link) us with the serial number included with your whistle and we will add you to our database.
Its a small world
There is no catch, it doesn’t matter where you live we pay the postage! Dispatch is within 24 hours and delivery normally takes between 5 to 10 days for international orders. Orders within the UK and the rest of Europe, are normally delivered more quickly. If you need your instrument faster please select expedited courier service at checkout, the price you pay is subsidised. For example a 2 to 3 day service to the USA would normally cost at around £27, the USPS service we normally use costs around £14 so you pay the difference.